General Dental Practice Benchmarks

Essential dental KPIs: Production per hour ($500-800 target), Collection rate (target 98%+), Case acceptance rate (35-50% average, 70-90% top performers), New patients per month (20-50), Patient retention rate, Overhead percentage (target 59-62%), Hygiene production ratio (25-33%), and Schedule fill rate. Track these monthly for trend analysis.

Top-performing practices collect 98%+ of production. The industry average is 91-94%. If collecting under 95%, review your billing processes, fee schedules, and accounts receivable aging. Every percentage point improvement directly impacts profitability.

Production per hour = Total production / Total clinical hours worked. Target $500-$800/hour for general dentistry, $700-$1,200/hour for specialty procedures. Track separately for each provider to identify coaching opportunities.

Target 70-85%+ case acceptance for recommended treatment. The industry average is 35-50%, while top practices achieve 70-90%. Low acceptance often indicates communication gaps, financial barriers, or trust issues. Review presentation skills, payment options, and patient education if below 50%.